Dear Customer,
Thank you for your support of our products and for your valuable feedback.
We sincerely apologize for any confusion this may have caused. Your point is very important, and we want to clarify that the KOSPET Universal Magnetic Charging Cable you purchased is indeed not compatible with the KOSPET TANK T3 ULTRA. The product details page lists the compatible watch models.
The KOSPET TANK T3 ULTRA has its own dedicated charging base to ensure proper functionality. As a brand, we truly value you as a customer and would like to offer you a complimentary KOSPET TANK T3 ULTRA Magnetic Charging Base.
Please contact us directly at our official email address, support@kospet.com, with your shipping information. We would be more than happy to resolve this for you.
Thank you again for your understanding and support!
